At Alliance Promotions it is important to us that you love your products as much as we do, but if something is not quite right, we are here to help. Please ensure to read the returns policy in full before purchasing. 

Returns & Exchanges 

We have a 30-day return policy for change of mind returns on generic items which means you have 30 days after receiving your item to request a return. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund.

For all corporate customised products we have a 60-day return policy, which means you have 60 days after receiving your item to request a return. If 60 days have gone by since your purchase, unfortunately we can't offer you a refund.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Please note that we do not offer exchanges. The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a purchase for the new item.

Returns - Faulty, Damaged or Incorrectly Shipped Items

We gladly accept returns on faulty or wrong products shipped by mistake.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If you believe you are missing an item, please verify the following prior to contacting us

• Ensure all cartons have been received and opened
• Ensure that all cartons are empty and that any discarded packaging materials have been checked

For any disputes related to specifications, damage during transit, items or quantities delivered, please let us know within 14 days of delivery. Any claims outside the 14 days are subject to review and may not be accepted. 

Exceptions / Non-returnable Items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products, PPE such as face masks, intimate, or sanitary goods). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on

• sale items
• gift cards
• downloadable software products
• items that have been used or are not in their original packaging 
• personal protective equipment such as masks

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Returns

To start a return, please use the returns form located in the footer menu with all required details. 

A Return Authority (RA) number will be provided to you if the return has been accepted. Please do not send returns/goods without first speaking with customer service as items sent back to us without first requesting a return will not be accepted. 

The customer is responsible for the cost of shipping on change of mind returns. 

To return your product, you should mail your product to:

Alliance Promotions, 15 Translink Drive, Keilor Park VIC 3042, Australia.

Please ensure the return is clearly marked with the RA number and consider using a trackable shipping service or purchasing shipping insurance.

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved.

If approved, you’ll be automatically refunded on your original payment method or offered store credit. Please remember it can take some time for your bank or credit card company to process and post the refund too. Store credit must be used within 90 days of issue. Unused credit will expire after that period.

If you haven’t received a refund yet contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@milcgroup.com.au.