Support

Get to know our 5 star support system

5 star support

At Alliance Promotions we are connected by respect, collaboration and a common purpose of customer satisfaction. We therefore consistently strive to provide an unparalleled service that meets our client’s needs and surpasses their expectations every time. 

We work with several companies that have multiple locations and/or franchises spread throughout Australia and New Zealand and understand the need for clear and concise communication and support.

Our staff members are specialists in their fields to ensure that each component of your account is managed effectively and to the highest of standards. This team driven approach to account management ensures that there is always someone available to help.

These dedicated customer service teams keep in constant contact with staff to ensure any relevant information regarding orders or updates is always communicated in advance. Staff engagement initiatives via email marketing provide updates on merchandise programs, reinforce our services and inform your crew about new sizes or styles, size charts and returns.

frequently asked questions

Got questions? Our Frequently Asked Questions page is here to provide the answers. If you need further help please don't hesitate to get in touch!

Who is Alliance Promotions?

Alliance Promotions is a full service company that not only supplies bespoke products and custom uniforms, but sources, stores and delivers to our clients and their networks - operating as an extension of their internal teams through these value added services.

Where are you located?

Alliance Promotions is located at 30 Logistics Street Keilor Park VIC 3042 - only a short drive from the Tullamarine Airport.

Do you sell direct?

Alliance Promotions is a trusted distributor for a range of suppliers and therefore we supply product to all individuals and companies alike.

Do you have a catalogue?

Alliance Promotions have a generic promotional catalogue which can be found here.

Our vast range of suppliers allows us to supply virtually any promotional product or garment so please get in touch if you haven't found something you like.

How do I order?

Get in contact with our friendly sales team today by contacting us here.

Make sure to provide as much detail as you can including styles, colours, quantities, sizes and logos.

I’m a corporate customer. How do I access my account?

Corporate customers have access to unique ordering portals which showcase a range of company approved merchandise. You can log in here using your credentials.

Don’t have a log in? Please contact us here to request an account.

We will need your company details, your name and some contact details including your email address, phone number and store address.

Do you have minimum orders?

Minimums orders do apply for most promotional products however these vary widely between products. 

Uniforms don’t carry strict minimum order quantities however decoration methods and pricing do depend heavily on quantity. Our price breaks apply to order quantities of the same product style and can be made up of multiple sizes within that style. This includes male and female styles.

Do you provide samples?

Alliance Promotions can provide samples at the cost of the garment and freight if applicable.

What is sizing like?

Our uniforms are generally considered to have mainstream retail sizing with styles to suit a range of body shapes and age groups. While sizing can vary between each style and supplier, we make sure to supply size charts for each garment so that fitting your team becomes a simple process.

Do you organize fittings?

Alliance Promotions goes to great measures to ensure fitting groups is as easy as possible. Upon request Alliance Promotions can organise uniform fittings of a range of styles and sizes when implementing a new uniform program. Uniform samples can be kept on site for future staff onboarding or returned upon completion.

How do I create a new uniform program?

New uniform programs are our key strength! We love a good uniform. Whether it’s a crisp branded blazer, a relaxed polo, durable workwear or a Hi-Vis garment, the first impression you make should always be impeccable. Our sales team will first get a good understanding of your business, your employees and their requirements before recommending a bespoke program. Get in touch with our team here.

How do I know what decoration method is best?

Choosing the best decoration method is an important part of the branding process. Our team considers a range of factors including the substrate or material, the quantity and the intended use to make sure your branding is long lasting and stands out amongst a crowd. Read more!

What artwork files do I need to provide?

High quality files are super important to ensure your artwork prints clearly. Read more about how to create print ready artwork files here.

What are your lead times for branded merchandise?

Lead times vary between product and branding requirements. Our sales team will provide indicative lead times for all products at the time of quoting. Working towards a specific event or lead time? Make sure to let our team know so that they can provide options that are on time and on brand.

Why should I invest in branded merchandise?

Promotional products and branded uniforms help companies to distinguish themselves from competitors while leaving strong impressions on customers. Branding a product your customers use throughout their everyday life is one of the most cost-effective and fail safe methods to achieve brand recall. 

Did you know that 81% of consumers will keep a promotional product for more than 1 year while office workers keep promotional products for an average of 4 years?

Do you provide environmentally friendly solutions?

Alliance Promotions ensures that consideration of the environment and reducing our impact is at the forefront of every business decision we make. As a result we offer a large range of environmental solutions. This includes a range of products made from recycled materials and renewable materials such as bamboo and hemp.

Are your products produced ethically?

Alliance Promotions is committed to establishing and maintaining an ethical supply chain. This includes vetting our suppliers and any other 3rd parties according to our company policies. Alliance Promotions maintains strict policies around labour standards, modern slavery and health and safety. You can read more about our policies here.

Do you help manage rebranding?

Alliance Promotions is experienced in coordinating rebrands and logo changes. Where uniforms can be altered and therefore reused we will help to coordinate this for you. 

Should uniforms have to be disposed of, we proudly partner with Upparel to recycle your uniforms and avoid landfill. For every 1kg of textiles we divert from landfill we’ll prevent 3-4kg of greenhouse gases from polluting the atmosphere.

How much is freight?

Freight is dependent on your order and its final destination.

Do you offer collection?

All orders can be collected from our Keilor Park warehouse upon request.

How long does it take to process an order?

We strive to have all orders picked, packed and dispatched within 24-48hours of receipt.

How do I track my order?

At the time of ordering you will have received an email with your tracking details including the number and applicable courier. You can keep an eye on the status of your order by entering your details here.

Why did I only receive part of my order?

At times some products may be in backorder. Alliance Promotions will often dispatch all in stock products upon receipt of your order. Back ordered products will be shipped separately as soon as they are back in stock. Please bear with us as these back orders are often a direct result of back orders with our suppliers. Please touch base with support at support@milcgroup.com.au for an ETA on your back ordered items.

Do you have a returns policy?

Alliance Promotions has a strict return policy which gladly accepts returns for faulty products/garments.

Alliance Promotions will not accept change of mind returns for branded products made as stand alone purchases. 

Branded uniforms and promotional products can only be returned or exchanged upon change of mind if Alliance Promotions manages an ongoing program for your company. All items should be in original condition with all packaging and tags intact. Our return policy extends to 30 days from receipt of your product.

How do I make a return?

For all corporate customers return requests must be made via your ordering portal.

Please provide all details as required. Returns will not be accepted without prior warning. 

Not a corporate customer? Please send us the details of your return request here.

I still need help! Who should I contact?

Can’t find the answer to your question? Get in touch with our friendly team here.

We believe the personal touch is still very important in business and that relationships are built on trust and simple things, like honoring your word.

We always love hearing from our clients and our support is second to none. Have a question?

Get in contact!

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